Terms and Condtions

 

Atahuia Wedding & Events Terms and Conditions

 

 

 

TERMS AND CONDITIONS OF HIRE

 

By hiring from Atahuia wedding & events, you agree to our terms and conditions

 

 

PRICING

Costs:

 

  1. All our items are priced on the website.

  2. All hire prices include GST.

  3. The total item price does NOT include bond or delivery fees.

  4. Standard hire period is for 3 days and the price cannot be reduced for shorter hires. Longer time frames may incur additional fees.

  5. Atahuia Wedding & Events reserves the right to change hire prices on items at their discretion.

  6. Events that fall on public holidays may incur additional labour charges if we are required to setup, pack down, deliver, collect or provide any other services on these days. Hire items do not incur additional charges.

 

Deposits:

 

  1. A non refundable 25% deposit is required to secure your booking, with the balance to be paid 7 working days before your event.

  2. If your event is less than 2 weeks away upon booking, full payment is required.

  3. We do not release goods without payment. If there are delays to deliveries due to non-payment, will not be held liable.

  4. In case of cancellation, 25% of deposit paid is non-refundable (covering loss of opportunity and admin fees).

 

Bond:

 

  1. You are responsible for all hired items while they are in your possession. This includes damage, breakage & loss. Any items left at unattended premises remain your responsibility. Any damages will be paid from the bond. If damage / loss is greater than the bond, the hirer is liable to pay the balance.

  2. A fully refundable bond will be included with the invoice.

  3. Bond will be returned after full inspection of hired items. This is to ensure all goods are returned in the condition in which they were hired.

  4. Bond refunds can take up to 7 days after the event.

 

Payment:

 

  1. Payment can be made by internet banking transfer, payable to: 

  2. Your last name and event date must be included as reference.

 

 

 

HIRE PERIOD

 

  1. Standard hire period is for 3 days, longer time frames may incur additional fees.

  2. There is no discount for shorter hire periods.

  3. You are responsible for the hired goods during the period of hire.

  4. Our hire period runs from pick up/delivery time to the drop off/collection time.

  5. A late penalty fee of 10% per day will be charged for goods returned after the agreed hire period.

  6. Should delivery or pick up be required on public holidays a surcharge may apply.

 

 

 

DELIVERY AND COLLECTION

 

 

  1. Picking up your own items incurs no charge. Pick up points are located in Richmond.

  1. We can deliver and collect the goods to and from your venue (not including set up/pack down). Delivery and collection charges are calculated based on the distance we are required to travel, the size of the order and the staff required. 

  2. All items will be checked against the booking form on collection/delivery to make sure everything is present and in good condition.

 

 

CLEANING AND CARE OF GOODS

 

We check and inspect all goods before they are dispatched and when they are returned. We understand that accidents happen, any damaged or broken items will be charged at the replacement cost value.

 

Cutlery:

 

  • Cutlery must be returned clean. If not, a cleaning fee will be charged.

  • Please DO NOT leave cutlery soaking in water AND it must be dried immediately to prevent rusting.

  • Gold or copper cutlery can go through a dishwasher

  • Cultery does not need to be rebundled, as we will count on its return.

  • A $10 charge per item of lost or damaged Gold cutlery will apply.

 

 

Table Linen:

 

  • Please ensure linen is free of food crumbs, then fold and return for laundering and pressing (this service is included in the hire charge)

  • Please note, if there is excess candle wax and/or excess wine or food stains there will be an additional cleaning fee. Where possible, use tealight holders and drip-less candles to prevent damage.

     

 

Glassware:

 

  • Can be put through a dishwasher

  • Must be returned free from candlewax

  • If no washing facilities are available, please place back into the storage containers UPRIGHT.

  • Charges for broken or lost glassware will vary depending on replacement cost.

 

 

Weather:

 

  • All items are to be protected from the weather during transportation, when in storage or during use. Any water damage will incur charges for repairs or replacement based on severity. In particular, tables and chairs, soft furnishings and outdoor games MUST NOT be left outside overnight, exposed to rain or heavy dew.

 

      Grazing Tables and Platter Boxes

 

  • Ingredients/products may vary from box to box depending on seasonal availability

  • We cannot guarantee our boxes to be 100% allergy free, due to cross contamination of food in the kitchen and on the tables.

  • Delivery fees may apply

  • If you require staff to stay for the duration of the event, there will be an hourly rate of $40 charged

     

 

Cancellation Policy

 

Please advise us of all cancellations as soon as you can. We hold your items' booking for you in good faith that you will be hiring them; and we turn away other bookings for your date. Therefore, if it is too close to an event date we will not have the opportunity to re-book the items. We will not make changes to bookings inside 30 days from the date of event.

 

Following cancellation charges apply:

  • 25% deposit will NOT be refunded upon cancellation

  • Full forfeit of hire fees will be applied if cancelled within 30 days of event hire

 

 

 

Covid-19 Cancellation Policy

 

Due to Covid levels moving up and down, we will move all postponed events to a new date FREE OF CHARGE (the date must be mutually agreeable). Your booking simply transfers across to the new date. Please note: if you cancel your event in full due to COVID-19 and the hire items are not required any longer, the 25% deposit is non-refundable (if the date is outside the 31 day cancellation policy)

Cancellation fees will be taken from the bond / charged to the hirer.

Any outstanding amounts will be refunded to the hirer.

 

 

*The hirer agrees that all charges for hire loss, hire extension, damage or repair will be paid, and that all collection fees, legal fees or any expenses involved in the collection of these charges will be borne by the hirer.

 

*All hire items remain the property of Atahuia Wedding & Events